We promise you the best product and service. It is our wish that by choosing Sweet Dreams we can be an important part of your special day. It is always our goal to exceed your expectations by providing a cake that not only looks sensational but tastes as good as it looks. If you are unavailable at time of delivery you order may be cancelled. Please identify a contact person who can receive your cake order in your absence prior to delivery date. Cakes are a consummable product. Once the cake order has been accepted no refunds will be given under any circumstance.  In the event you or your representative are unavailable at time of delivery and the cake delivered is NOT what you ordered, please do not cut the cake or modify it in anyway. Doing so will be deemed as acceptance of the cake and void any errors we may have made in creating or designing your cake. Deposits are non-refundable. Cancellation of the order forfeits any payments.
We stand behind the quality of our product, and offer a 100% satisfaction Taste Guarantee. If you are not satisfied with the taste or presentation of an item you received from us  please contact us at sweetdreamsorder@aol.com and we will make a decision on a case-by-case basis. If your item was eligible for Free Local Delivery we will have our courier pick up the unused portion of the defective item. If the item was mailed, we will send you an email with the address to return the defective item in original package to. Upon receipt we will mail out a replacement of comparable value at our discretion. Complaints  must be made witin 24 hours of receiving the cake. A replacement will not be made for a cake that was eaten in its entirety or not returned to us. 

We make every attempt to package your cake for safe delivery. In most areas we have partners available to repair your cake should it incur minor damage during shipment at no cost to you. However, we will not replace or refund any cake/dessert that is defective due to the mail carrier handling. All of our items shipped via Fedex are insured up to $100. Should there be a problem with the delivery of the cake, contact us at sweetdreamsorder@aol.com, so that we may file a claim with FedEx.
If your item was shipped via USPS, please be advised USPS does not offer insurance for perishable items. In this case you may recoup the amount for shipping by filing a claim directly with USPS.

 

If you have any questions, comments or concerns, please contact us or call 813-785-9300. Thank you.

All orders within the Tampa Bay Area are eligible for Free Local Delivery and shipping charges, if paid online, will be refunded. All custom cakes, cream cakes and cheesecakes are shipped via Fedex next day delivery. All other items such as cookies, or pound cakes are shipped second day air. You will receive an email with the tracking number to track your package at www.fedex.com.  Unless your P.O. Box allows packages to be shipped directly to it, we will not be able to ship to a P.O.Box via Fedex and you may incur additional shipping charges to ship via USPS.

 The purchase of the cooling unit/dry ice is optional however we strongly recommend purchasing the cooling unit for all next day shipments and for deliveries to Hawaii, Puerto Rico and USVI.

 

Please allow up to 3 days for processing and up to 1-3 business days for shipping. (Sundays and holidays may delay shipping of items.) If you need your items more quickly, please contact us. We do have some cakes that can be made to order and ready in under 12 hours. If you are worried about the time, please include the date of the event in the comment field during checkout, and we will try our best to make sure the cake arrives before that date.

 

We ship anywhere in the US and its territories. There will be additional shipping charges for Alaska and Hawaii, Puerto Rico and the USVI. Please contact us for a estimate.

 

Payment is secure through our shopping cart and PayPal.

 

You may request gift packaging at no additional cost. If your cake is getting delivered directly to the recipient please include the "To" and "From" card information in the comment box during checkout.

 

Additional shipping information may apply for custom/novelty cakes. Please read the invoice before paying invoice as payment confirms acceptance of our shipping policy and all verbal or written agreements.